FAQ

Frequently asked questions

Can you work with my budget:


Bespoke Fresh Flowers - Due to the amount of work that goes into every floral arrangement we produce, we do have a minimum bridal party spend of $600. During peak seasons (Feb-May and Sept - Nov) we do have a minimum spend of $2000 for weddings that include ceremony and reception flowers. For Preserved/Dried bouquets ordered for delivery at least 6 weeks ahead of time there is no minimum spend. For Hired Centrepieces we have a minimum spend of $250 (not including delivery charges).




How does vase hire work?


Generally our arrangements as quoted will include vase hire (of items we currently stock). Please note any hired items will need to be returned to Sierra Blooms within 3 days or we charge a fee to cover us coming back to the reception venue to collect our items. We do take a small 'return deposit' for hired items and this is refunded back to you once our vases and hire items have been returned to us.




How do you price your floral arrangements?


Our prices are based upon the cost of the flowers and products needed to create your floral arrangements plus our time and expertise needed to create these for you. So much thought, organising and physical effort is needed to pull off stunning wedding flowers not to mention the very early mornings and long days required when working with fresh flowers.




Do you offer consultations for wedding flowers?


We do offer a complimentary consultation via Skype to discuss your wedding flower details. We are also more than happy to liaise via phone and email. We can offer face to face consultations Wednesday -Thursday for a $40 fee if you are yet to book with us. If you have already secured a booking with us for full wedding services (more than bridal party) we include a face to face meeting as part of your package.




How flexible are you if I need to make changes once I have booked with you?


Most couples secure a booking with us from 12 months before their big day and we know the planning process is a journey where you may change or add new elements to your wedding. We are happy to make changes up to one month before your big day. Please also refer to our T&Cs.




Do you charge a delivery fee?


We do charge a reasonable delivery fee to cover our travel costs and labour/time. For larger setups like arch flowers or hanging installations where it takes longer to create on site or we have to bring in extra people to set up and pack down we do need to cover those extra labour costs.




How do I hire centrepieces:


If you like to hire from our collection, simply fill out the contact us form on our website or send us a direct email to info@sierrablooms.com.au with your wedding date, venue and bump in details and the centrepiece quantity you are after. Once we receive your enquiry we will aim to respond back within 24 hours and confirm availability and final delivery or pick up costs. If you then wish to proceed, we can generate a formal invoice to secure the items.




Do I have to place a deposit?


For fresh bespoke wedding flowers we do ask for a 25% deposit/non refundable retainer to secure your wedding date. For hired items we require a 50% deposit paid within 7 days from initial invoice issue date. Deposits are generally non-refundable, transferable and cannot be exchanged for a credit note. *** Due to the current state of the global coronavirus pandemic, we have updated our terms and conditions in relations to deposits and monies paid towards bookings made.*** We will be offering a credit note or date changes for events that need to be postponed for a period of up to 12 months. Please ensure you read full terms and conditions upon invoice issue.




Do you deliver the hired centrepieces?


Yes as most of these items do require delivery, we can also arrange delivery and collection on the same day if required. Ask us for a quote.




Can I pick up the pieces myself?


Most of our items are available for collection although we would recommend checking with us prior if you think they will not fit in your vehicle. Depending on amount hired you will require a van. Items must be collected on Thursday/Friday prior to the event and returned on Monday. Please check our operating hours for more details. All items picked up from the studio will require a security bond till items are returned.




When do I need to bring the items back?


The normal hiring contract is from Friday through to Sunday with return on Monday for weekend events. If you are not able to return them on the Monday we can arrange for a later return. (But we’d have to charge you an extra daily rate to cover the late return.)




What happens if something gets broken?


We understand accidents do happen, we do require a bond for our items. If something gets broken, or damaged, we will let you know the amount we require to cover the breakage. It is equal to the cost of replacement value. Amount will be deducted from bond or invoiced to customer.