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SHIPPING POLICY

Delivery Time Frame within Australia 

 

  • Blue Mountains, Gladesville, Ryde, Hunters Hill, Putney: we can hand- deliver the next day if ordered by 4pm.  

  • Other locations within Australia: up to 24hrs to prepare the arrangement then posted on the next business day. Standard delivery is within 3-5 business days. Express Shipping is usually 1-2 business days. 

 

Delivery Costs

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  • Blue Mountains, Gladesville, Ryde, Hunters Hill, Putney: $10 local delivery fee

  • Other locations within Australia:

    • Express Shipping: $19 flat rate​

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A third party courier is used for all of our postage deliveries.  Upon shipment, you will receive a shipment confirmation email.

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Disclaimer

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Whilst the utmost care has been used to pack your items and the parcels marked fragile appropriately, delicate flowers may naturally shed during transit. Please be aware as we use a third party courier service, once the parcel has left our premises we have no control on how it is handled, and in what timeframe it is to be delivered. We are not responsible and will not pay for, or refund for any loss, damages or expenses incurred during transit with the courier service. However, if your parcel does arrive damaged please contact us via email immediately with images and we will put forward a claim on your behalf to the Courier Company. This does not guarantee their outcome will be to refund.

 

Please note: Delivery dates supplied by Sierra Blooms are a best estimate only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

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Authority to leave unattended

The courier will have an authority to leave the goods unattended at the delivery

location at your sole risk, unless you request otherwise by emailing us at info@sierrablooms.com.au

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Rural and regional delays

Unfortunately, services to rural and regional areas are experiencing particularly long delays, and the following timeframes are expected:

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Victoria destined parcels

With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 3-day delay for all deliveries in Victoria. 

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RETURN POLICY

The team at Sierra Blooms believe customer satisfaction is of utmost importance and we want you to be totally enchanted with your online purchase.

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If products received are faulty or damaged, we will replace within 14 days of purchase. Please email us at hello@sierrablooms.com.au. Please make sure to include photos of any damage.

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If you have simply changed your mind, we are unable to provide an exchange or refund so we recommend you choose carefully.

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With flower arrangements and bouquets, as per the information provided on our website at time of purchase, each arrangement is handmade and due to bio-security regulations in different states and seasonal flower supplies, arrangements will need to be amended slightly at times.  Our team will always stay true to the essence of the arrangement depicted in the photo but no two will ever be exactly the same.

SUBSTITUTION POLICY

Due to recent and unprecedented demand for floral produce nationally, we may encounter some unexpected supply issues.  This may cause us to have to make amendments or adjustments. If we have to make a change, we will ensure that we do so with a product that is as close as we can get to the original photo.  As a result, some arrangements produced may have slight variation to the picture on www.sierrablooms.com.au. 

Postponing, Amending or Cancelling Your Wedding Flower Order

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We work in good faith with our customers during these uncertain times to provide the best possible solution for both parties.  Postponing your wedding flower order is the most preferred option.  We are more than happy to hold and store your wedding order at our premises until you know your new wedding date. 

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If your wedding has to be significantly amended due to government restrictions and wedding plans are significantly impacted, we may provide a store credit for the value of the difference of goods originally ordered versus the amended ordered.

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As per our cancellation policy below, if you decide to cancel your wedding due to government restrictions, a maximum of 70% of your total order will be refunded.

SHIPPED WEDDING FLOWERS

By accessing, browsing and purchasing from www.sierrablooms.com.au, you agree to be bound by these Terms and Conditions (in accordance with Australian Consumer Law - Competition and Consumer Act 2010);

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  1. Payment is required at time of purchase. Payment options include Visa, MasterCard, AMEX, Paypal and Afterpay. 

  2. All wedding flower orders have a processing time of up to 21 days.  Please allow enough time from the date of purchase before requiring the products for your big day.

  3. In the unfortunate event that your wedding is cancelled, Sierra Blooms requires a notice period of 30 days.  All cancellations are to be made in writing via info@sierrablooms.com.au.  On receipt of written confirmation of the cancellation of your wedding, you will be refunded a maximum of 70% of the total order.  The remaining 30% is retained by Sierra Blooms for administrative purposes.

  4. Strictly no refunds are extended to customers for weddings that are cancelled within 30 days of purchase.

  5. No refunds permitted for any customised wedding item/s.

  6. No refunds permitted for simply changing your mind.

  7. Products sold on www.sierrablooms.com.au are derived from nature so flower and foliage variations occur.  Product availability is dependent on seasons and markets also.  As a result, no two bouquets are exactly the same and therefore, may not be an exact replica of photo.  By accepting these Terms and Conditions, you are acknowledging there may be slight discrepancies between images and goods received.

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