Terms & Conditions

Booking and Payment Terms
  • A booking is confirmed upon payment of the non-refundable retainer of 25% of the total cost, together with receipt of your agreement to your quote document. 

  • Receipt of payment is acknowledgement of these terms and conditions. 

  • Payment can be made by cash or direct deposit.

  • The balance is payable no later than 14 days prior to your wedding date. 

  • All final changes or cancellations must be made no later than 14 days prior to your wedding date.

  • Refunds - Sierra Blooms will not be able to refund the non-refundable retainer of 25% as this secures your wedding date and we turn away other customers whose event would clash with yours. Any expenses we have incurred in the lead up to your wedding would also not be refundable i.e. buying specific stock for your wedding. 

  • Prices quoted are valid for 60 days and are only locked in once deposit is paid and booking confirmed. 

  • We are happy to make adjustments to your order as needed, but cannot reduce the total order size by more than 30% of the original booked quote upon finalising your order.

  • Sierra Blooms has a minimum bridal party spend of $530. During peak seasons (Feb-May and Sept - Nov) we do have a minimum spend of $2000 for weddings that include ceremony and reception flowers.

  • Limited Liability: Sierra Blooms will always take the greatest of care with respect to design, transportation and delivery of your event flowers. The limit of liability shall not exceed the contract price stated in your quote agreement.

Hired Stock
  • Hire stock must be returned to Sierra Blooms no later than 3 days after the wedding (if not arranged to be collected by our staff). Safe, unbroken and full return of all hired stock is the responsibility of the client. 

  • If you the client have agreed to return our hired items then we may ask for a ‘return deposit’ which will be returned to you when our hired items are returned to us. 

  • If Sierra Blooms staff are returning to collect our hired items we will need to add on to the delivery fee to cover the return trip 

  • Lost, broken or damaged stock on hire from Sierra Blooms is the responsibility of the client. Please advise your guests that all hired items (eg vases & votives) must not be removed from the venue.

Flowers
  • While Sierra Blooms will always do it’s best to provide the flowers discussed, on the rare occasion some acts of nature will be out of our control. 

  • We cannot always guarantee specific types of flowers (although we always try very hard to provide what is desired) due to acts of nature or wholesaler shipping issues. 

  • In the event we cannot provide a desired flower type it will be at the florists discretion to substitute with a suitable replacement. 

  • In the event a customer has paid extra for a premium flower (i.e. Peonies or David Austins) and we have been unable to provide this, we will provide the best substitute available and refund the excess paid to include premium flowers.

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