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Booking and Payment Terms

  • A booking is confirmed upon payment of the non-refundable retainer of 25% of the total cost, together with receipt of your agreement to this document. 

  • Receipt of payment is acknowledgement of these terms and conditions. 

  • Payment can be made by cash or direct deposit.

  • The balance is payable no later than 14 days prior to your wedding date. 

  • All final changes or cancellations must be made no later than 14 days prior to your wedding date.

  • Refunds - Sierra Blooms will not be able to refund the non-refundable retainer of 25% as this secures your wedding date and we turn away other customers whose event would clash with yours. Any expenses we have incurred in the lead up to your wedding would also not be refundable i.e. buying specific stock for your wedding. 

  • Prices quoted are valid for 60 days and are only locked in once deposit is paid and booking confirmed. 

  • We are happy to make adjustments to your order as needed, but cannot reduce the total order size by more than 30% of the original booked quote upon finalising your order.

  • Sierra Blooms has a minimum bridal party spend of $530. During peak seasons (Feb-May and Sept - Nov) we do have a minimum spend of $2000 for weddings that include ceremony and reception flowers.

  • Limited Liability: Sierra Blooms will always take the greatest of care with respect to design, transportation and delivery of your event flowers. The limit of liability shall not exceed the contract price stated in this agreement. 


  • While Sierra Blooms will always do its best to provide the flowers discussed, on the rare occasion some acts of nature will be out of our control. 

  • We cannot always guarantee specific types of flowers (although we always try very hard to provide what is desired) due to acts of nature or wholesaler shipping issues. 

  • In the event we cannot provide a desired flower type it will be at the florists discretion to substitute with a suitable replacement. 

  • In the event a customer has paid extra for a premium flower (i.e. Peonies or David Austins) and we have been unable to provide this, we will provide the best substitute available and refund the excess paid to include premium flowers.


By accessing, browsing and purchasing from, you agree to be bound by these Terms and Conditions (in accordance with Australian Consumer Law - Competition and Consumer Act 2010);

  1. Payment is required at time of purchase. Payment options include Visa, MasterCard, AMEX, Paypal and Afterpay. 

  2. All wedding flower orders have a processing time of up to 21 days.  Please allow enough time from the date of purchase before requiring the products for your big day.

  3. In the unfortunate event that your wedding is cancelled, Sierra Blooms requires a notice period of 30 days.  All cancellations are to be made in writing via  On receipt of written confirmation of the cancellation of your wedding, you will be refunded a maximum of 70% of the total order.  The remaining 30% is retained by Sierra Blooms for administrative purposes.

  4. Strictly no refunds are extended to customers for weddings that are cancelled within 30 days of purchase.

  5. No refunds permitted for any customised wedding item/s.

  6. No refunds permitted for simply changing your mind.

  7. Products sold on are derived from nature so flower and foliage variations occur.  Product availability is dependent on seasons and markets also.  As a result, no two bouquets are exactly the same and therefore, may not be an exact replica of photo.  By accepting these Terms and Conditions, you are acknowledging there may be slight discrepancies between images and goods received.


The following Terms and Conditions must be accepted by the “Hirer” prior to “Sierra Blooms” making the goods or services available to the “Hirer”

1. Basis of Contract

1.1 Unless otherwise agreed in writing by Sierra Blooms and the Hirer, these terms and conditions shall be the only terms and conditions on which Sierra Blooms will provide the goods and or services to the Hirer.

1.2 These Terms are deemed to be accepted by the Hirer on payment of a booking deposit, on receipt by Sierra Blooms.

1.3 The Terms apply exclusively to every contract for the hire of goods and supply of services by the Hirer from Sierra Blooms and cannot be varied or supplanted by any other terms without the prior written consent of Sierra Blooms.

1.4 A written quote provided by Sierra Blooms to the Hirer regarding the proposed hire of goods is valid for 7 days of issue date and is an invitation only to the Customer to place an order based upon that quote. Any terms in Sierra Blooms’s quote form part of the Terms of the Contract and if inconsistent will prevail.

1.5 If an order placed by the Customer is accepted by Sierra Blooms, Sierra Blooms agrees to hire the goods to the Hirer for the Hire Period for use at the Site on these Terms.

1.6 Goods hired shall at all times remain the property of the Owner

2. Hire Charges and Delivery

2.1 All prices inclusive GST and service unless otherwise stated.

2.2 A minimum hire charge of $250 applies for all hire orders orders. This does not include delivery fee and pick up fees.

2.3 Amount quoted is for use of the goods for the period of 1- 3 days. Longer hire fee applies for items required for a longer period than the standard hire.

2.4 Unless otherwise specified, any delivery and pick up quotation assumes:

(a) delivery, and pick up of goods being provided during ordinary hours of 8am to 7pm;

(b) any delivery and pick ups outside ordinary delivery hours will incur an extra surcharge.

(c) Public Holiday surcharge applies to all bookings on public holidays.

(d) delivery being made to street level;

(e) grounds or floors being level and clear;

(f) If delivery is required to higher ground level, we must be notified before deposit is paid as extra surcharge applies.

(g) the Customer unpacking, setting out, repacking and cleaning of goods.

2.4 Items that are being collected from warehouse must be made on Friday between 10am and 4pm. Items must be returned back to the warehouse on Monday between 10am and 4pm.

(a) Late Fees of $20 per day apply to items returned after Monday. Amount will be deducted from security bond.

3. Invoicing, Payment and Bonds

3.1 Payment for hire of goods and services must be made by:

(a) 50% Deposit of the total quoted fee on ordering within 7 days of invoice issue date; and balance with cash on pick up, or 14 days prior to delivery date.

(b) Deposits are non refundable, transferrable and cannot be exchanged for a credit note.

(c) Delivery cannot be confirmed unless full payment has been received 14 days prior to event.

(d) Items will not be held without a deposit. Hirer has 7 days within invoice issue date to secure items with 50% deposit.

(e) If order placed less than 7 days from event date, then payment in full is required within 24 hours from invoice issue date.

3.2 Payment must be made by Cash, or bank transfer. 

3.3 Sierra Blooms requires a Security Bond for all hires including delivery orders. Subsequent charges for loss, damage, repairs, extra time or other expenses will be deducted from the Hirer’s bond or must be paid in cash to delivery driver upon pick up of order.

3.4 The Hirer agrees to pay any expenses incurred or loss suffered by the Owner as a result of breach by the Hirer of its obligations pursuant to these Terms (including legal and debt recovery costs).

4. Variation and Cancellation

4.1 If through circumstances beyond the control of Sierra Blooms, Sierra Blooms is unable to provide goods, then Sierra Blooms may:

(a) make changes to the goods provided that the end performance is not materially prejudiced; or

(b) cancel any order (even if it has already been accepted) by notice in writing.

4.2 The Hirer may cancel an order but will forfeit all booking deposits. For orders cancelled 14 days prior to the event date, the balance of the invoiced fee is due in full.

4.3 Any item removal or deductions from invoice must be made at least 4 weeks prior to the hire date. Variations made within 4 weeks will incur the hire charge. Additions can be made at any time and are subject to availability.

5. The Hirer’s Obligations

The Hirer will:

(a) hire the Equipment at its own risk, and bear responsibility for the Equipment hired from the time of its delivery into the possession of the Hirer until collection by or return to the Owner.

(b) agrees not to remove the Equipment from the location designated in the order form, and must not sub-hire, part with possession or part with control of, the Equipment, without the Owner’s written permission.

(c) assumes the risk of and indemnify and hold the Owner harmless from and against any and all property damage and personal injury resulting from:

(i) the use of the Equipment;

(ii) contact with underground cables, pipes, services or other obstructions; and

(iii) all necessary surface repairs.

(d) use the Equipment in a proper, safe and prudent manner and only for the purpose and capacity for which it was designed.

(e) ensure all Equipment is returned or ready for collection by the Owner’s driver, in a clean, dry and properly packed condition and, if being collected, is readily accessible.

(f) will pay for all cleaning or drying costs and for any damage resulting from not properly drying, cleaning and/or packing the Equipment.

6. Delivery and collection

6.1 Goods will be delivered in a clean, but not necessarily sterile, state. The Hirer is responsible to ensure any goods from which food or drinks are to be served are fit for use.

6.2 The Hirer must ensure that goods are kept in a safe place, and protected from any damage from weather including wind and rain.

6.3 Sierra Blooms count and decision as to condition of goods prior to despatch and on return shall be final.

7. Force Majeure

7.1 For the purpose of this clause, “Force Majeure” means an event or circumstance beyond the reasonable control of a party, including, but not limited to, acts of God, War, Rain, Hail, Wind, Fire, Explosion, Civil disobedience, Legislation not in force at the date of this Agreement or labour disputes. Neither the Company nor the Customer will breach this agreement and each party will not be liable to the other party for delay or failure to perform its obligation under this agreement due to Force Majeure. The Company may give written notice to the Customer, giving full particulars of such Force Majeure.

7.2 The Company shall not be liable for any indirect or consequential losses or expenses suffered by the Customer, including but not limited to, loss of turnover, profits, business or goodwill or any liability to any other party or for any loss or damage suffered by the Customer as a result of any delays caused by such Force Majeure events.

8. No liability for indirect or consequential loss

8.1 The Company shall not in any event be liable for contingent, consequential, indirect, special, and punitive or any other similar damages, howsoever caused, for any damage, injury or loss, whether arising under breach of contract, negligence (commission, omission or advice), and strict liability or otherwise. All warranties by the Company to the Customer are excluded, to the full extent permitted by law. The liability of the Company resulting from a breach of any warranty unable to be excluded by law is strictly limited to the resupply of the Equipment to the Customer or the repair of the Equipment supplied to the Customer.

8.2 The Company shall not be liable for any damages caused by its Equipment, this includes but is not limited to walls , floors, doors, windows, stairs, furniture, fixtures, fittings, artworks and landscaping. In the event the site is not clear to receive The Company’s Equipment and The Company (or its Contractors) move existing furniture, The Company are not liable for any damage caused.

8.3 The Company shall not accept any consequential costs or damages arising from the failure, delay, bad weather or malfunction of the Equipment. The Customer is responsible for taking precautions to ensure alternative arrangements are made in such a situation.

9. Privacy & Information

9.1 Suppliers must comply with their own privacy policies and with all applicable privacy laws in the collection and use of individuals’ personal information collected as a result of an enquiry made to a Supplier from the Website

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